Does your organization provide good customer service? What are your customers expectations in respect of your product or services offered? How well does your company or organization meet them?
Your customer base is a valuable asset and as such it needs to be secure and developed to its full potential.
LAA’s research experience can provide the answers with independent, professionally drafted questionnaires which address the key performance areas of your customer service.
LAA will work with you to agree the appropriate form of communication with your customers e.g. personal interview, telephone or post and follow through with a detailed analysis and report, to convert data gathered into valuable customer information. Information to secure and develop your business.